Shipping Policy
Delivery & Shipping
The delivery takes place within Switzerland and the EU.
Enquiries regarding deliveries to other countries should be sent to support@labeled.ch. However, there is no explicit entitlement to such deliveries, and the terms and conditions may vary. For example, VAT is not included in the product price.
The products will be sent to the delivery address provided by the Customer after payment has been made.
LABELED does not accept orders for delivery to P.O. boxes or forwarding addresses. If delivery of the goods fails for reasons attributable to the Customer (e.g. incorrect or incomplete delivery address or repeated failure to accept delivery), LABELED shall be entitled to withdraw from the contract. Any payments already made will be refunded. LABELED reserves the right to deduct any shipping and return costs incurred from the refund.
LABELED’s warehouses are located in Switzerland and Germany. Upon placement, orders will generally be processed within two business days. Orders within Switzerland can usually be shipped via Priority shipping. Priority shipping fees shall be borne by the Customer.
Any delivery times communicated by LABELED are calculated from the date of receipt of payment by LABELED, are for indicative purposes only and are not binding unless otherwise expressly guaranteed in writing.
LABELED expressly excludes any liability for late or impossible deliveries. Unless otherwise required by mandatory consumer protection law, the risk of loss or damage to the products passes to the Customer upon delivery of the goods to the carrier.
Orders are shipped via Swiss Post or UPS, depending on the destination country.
A tracking number is generally provided by e-mail once the order has been processed; however, the availability of tracking information depends on the respective carrier. Shipments may be tracked using the assigned tracking number.
LABELED reserves the right to make partial deliveries. This will not result in additional costs for the Customer.
Shipping Costs
Prices include statutory value added tax (VAT). The applicable VAT amount is shown separately.
Shipping, any import taxes or customs duties incurred are not included and shall be borne by the Customer, unless expressly stated otherwise. The shipping costs are shown individually in the order process. Unless otherwise indicated during the order process, the following shipping fees apply:
- Standard shipping within Switzerland: free of charge
- Standard shipping within the European Union: EUR 18
Orders shipped to the Canary Islands may be subject to different shipping rates and delivery conditions than those applied to mainland Spain or the European Union. Any applicable local duties, taxes, or customs-related charges remain the responsibility of the recipient.
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Last updated: May 2026