The delivery takes place within Switzerland and the EU.

For enquiries regarding deliveries to other countries, please contact us at support@labeled.ch

No. We are unable to ship to P.O. boxes or forwarding addresses.

Orders are generally processed Monday to Friday, excluding public holidays. Upon placement, orders will generally be processed within two business days.

A tracking number is generally provided by e-mail once the order has been processed; however, the availability of tracking information depends on the respective carrier. Shipments may be tracked using the assigned tracking number.

Once an order has been placed, it enters processing and cannot be modified or canceled. Please contact us and we will assist where possible.

Prices include statutory value added tax (VAT). The applicable VAT amount is shown separately.

Shipping, any import taxes or customs duties incurred are not included and shall be borne by the Customer, unless expressly stated otherwise. The shipping costs are shown individually in the order process.

Items may be returned within 14 days of delivery if they meet our return conditions. You can find these conditions in our Returns & Refunds Policy

For EU consumers exercising their right of withdrawal, you may refer to Section 8 of the Terms of Services.

Customers who wish to return an item are asked to contact LABELED at support@labeled.ch within 14 days of receiving the order with the following information:

• Order number,
• Full name,
• Delivery address,
• Item(s) to return,
• Reason for return.

The return shipping fees remain the responsibility of the Customer. LABELED will not be responsible for these costs. The following return shipping fees will be deducted from the refund: 

• Return shipping fees within Switzerland: CHF 15
• Return shipping fees within the European Union: EUR 25

Additional fees, including but not limited to local duties, taxes, or any related charges that may apply depending on the destination region, remain the responsibility of the Customer.

Exchanges are unfortunately not possible at this time. If Customer wants to exchange item for a different size or color, he/she may return it according to the return policy and place a new order.

Refunds will be issued only after the returned goods have been received and inspected. Inspection of returned items typically takes up to approximately 20 days; however, actual processing times may vary.

The Customer will be contacted by e-mail with the result of the inspection and if the return is approved the refund will be issued to the original method of payment. The original shipping fees, duties, and taxes are non-refundable.

A size guide is available on each product page. You can also contact us at support@labeled.ch for personalized guidance if needed.

Please follow the care instructions on the label and the care guide available under labeled.ch/care to maintain the quality and longevity of your piece.

Our pieces are crafted in Italy and France.

We accept major credit cards and secure digital payment options displayed at checkout.