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Returns & Refunds


This return policy is a voluntary goodwill policy and does not constitute a legal right. It applies only insofar as no statutory right of withdrawal applies, in particular for Customers outside the European Union. For EU consumers exercising their right of withdrawal, Section 8 of the Terms of Services applies exclusively. 

Customers who wish to return an item are asked to contact LABELED at  support@labeled.ch within 14 days of receiving the order with the following information:

  • Order number,
  • Full name,
  • Delivery address,
  • Item(s) to return,
  • Reason for return.

LABELED will process return requests within a reasonable time (usually 3-4 business days) and if approved will provide the Customer with a return label and detailed return instructions by e-mail. A return label does not constitute acceptance of the return or entitlement to a refund.

Return shipping costs are offset against a refund where granted. All returned products must be:

  • unworn
  • unused, and
  • unwashed;
  • include all original packaging, labels, and hangtags;
  • be free from damage, stains, odors, or alterations.

Refunds will be issued only after the returned goods have been received and inspected. Inspection of returned items typically takes up to approximately 20 days; however, actual processing times may vary.

The Customer will be contacted by e-mail with the result of the inspection and if the return is approved the refund will be issued to the original method of payment. The original shipping fees, duties, and taxes are non-refundable. 

Items that do not meet the return conditions stated above are not eligible for a refund. The return will be denied, and the items will be sent back to the Customer.

The return shipping fees remain the responsibility of the Customer. LABELED will not be responsible for these costs. The following return shipping fees will be deducted from the refund: 

  • Return shipping fees within Switzerland: CHF 15
  • Return shipping fees within the European Union: EUR 25

Additional fees, including but not limited to local duties, taxes, or any related charges that may apply depending on the destination region, remain the responsibility of the Customer. LABELED will not be responsible for these costs.

Items marked as Final Sale, gift cards, and personalized/customized items are not eligible for return unless faulty.

Exchanges are unfortunately not possible at this time. If Customer wants to exchange item for a different size or color, he/she may return it according to the return policy and place a new order.

 

Right of withdrawal and withdrawal form 

Consumers from the European Union have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity. The following Withdrawal policy does not apply to deliveries to Switzerland.

Withdrawal policy

Right of withdrawal

The consumer has the right to withdraw from the contract within fourteen (14) days without giving any reason. The withdrawal period is fourteen (14) days from the day on which the consumer or a third party other than the carrier and designated by the consumer has taken possession of the last goods.

In order to exercise the right of withdrawal, the consumer must inform LABELED by means of a clear declaration (e.g. a letter sent by post or e-mail) of his/her decision to withdraw from the contract. The consumer may use the model withdrawal form attached at the end of these GTC, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient for the consumer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If the consumer withdraws from the contract, LABELED must repay the consumer all payments received from the consumer, including the shipping or delivery costs (with the exception of additional costs resulting from the fact that the consumer has chosen a type of shipping or delivery other than the cheapest standard delivery offered by LABELED), without undue delay and at the latest within fourteen (14) days from the day on which LABELED receives the notification from the consumer of the withdrawal from this contract. For this repayment, LABELED will use the same means of payment that the consumer used for the original transaction, unless expressly agreed otherwise with the consumer; in no case will the consumer be charged any fees because of this repayment. LABELED may refuse repayment until LABELED has received the goods back or until the consumer has provided proof that the consumer has returned the goods, whichever is the earlier.

The consumer shall return or hand over the goods without undue delay and in any event not later than fourteen (14) days from the day on which the consumer notifies LABELED of the withdrawal from the contract. The deadline is met if the consumer sends the goods before the end of the fourteen (14) day period. The consumer shall bear the associated costs.

The consumer shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply or expires prematurely in the case of:

  • contracts for the supply of goods made to Customer specifications or clearly tailored to personal needs;
  • contracts for the supply of sealed goods which are not suitable for return e.g. for reasons of health protection or hygiene if their seal has been removed after delivery.

 

Model withdrawal form

(If you wish to cancel the contract, please complete and return this form).

To

LABELED GmbH

Gotthardstrasse 29

4054 Basel

 

support@labeled.ch

 

I / we (*) hereby withdraw the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

________________________________________________

________________________________________________

Ordered on (*) _______________________ / received on (*) _______________________

________________________________________________

Name of the consumer(s)

________________________________________________

Address of consumer(s)

_____________________________

Signature of the consumer(s) (only in case of paper communication)

_____________________________

Date

(*) Delete where inapplicable.